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Harlingen CISD

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Password Reset

Password Reset Page

 

To address a challenge as big as Cyber Security and to help keep the HCISD organization safe, we strongly recommend following the steps below to help protect your account.

Rapid Identity Portal is a self-service feature to enable users to reset a forgotten domain password,provided the user can confirm their identity by answering their configured challenge-response questions correctly.

Change a Forgotten Password: Read the following steps below to reset a forgotten password, when ready

“Click” the Rapid Identity image on the right to go to the password reset page.

Click Here to Reset Password

 

Claim Staff Account

 

Login screen for RapidIdentity, featuring a username and password input.

First Time Users: Please select the "Claim my account" and follow the screen instructions.

  • Select Claim Employee Account

  • Enter your full email

  • Enter your last and first name. Remember to include the number after your last name if your email has one. Example: maria.lopez2@hcisd.org

  • Enter the user information and Employee ID

  • Accept the Use policy CQ (Local)

  • Create answers to predefined security questions

  • Create a new password

     

If you already Claimed your account. Click on "Need Help?" and select “Forgot my password” and follow the screen instructions.

  • Enter firstname.lastname (first part of email) and click next

  • Answer your challenge security questions and click next

  • Follow the screen instructions to reset password

 

Claim Student Account

First Time Users: Please select the Claim my account and follow the screen instructions.

  • Click on the drop menu and select Claim Student Account.

  • Enter your full email

  • Enter the Student ID beginning with “S.” Ex. S12345

  • Accept Use Policy

  • Create answers to predefined security questions

  • Create a new Password

If you already Claimed your account. Click on Need Help?, select Forgot my password and follow the screen instructions.

  • Enter the first part of your email and click next

  • Answer your challenge security questions and click next

  • Follow the screen instructions to reset password.

If you are unable to reset your password using the steps mentioned above, contact your campus computer technician or the Technology Department @ 956-430-9540.